Delhi Water Bill Waiver Scheme 2025 – Apply Online, Eligibility & Benefits

The Delhi government has introduced the Delhi Water Bill Waiver Scheme for domestic consumers and government establishments. Under this scheme, a 100% waiver on late payment surcharges will be available until January 31, 2026, followed by a 70% waiver until March 31, 2026. No similar scheme is planned after this period. This initiative comes in the wake of Delhi’s outstanding water dues of ₹87,589 crore, of which ₹80,463 crore (91%) is accounted for by surcharges.

As part of the scheme, inflated and disputed bills will be recalculated using upgraded software, with the waiver applied automatically. Consumers do not need to submit any forms or visit DJB offices for corrections. Additionally, the surcharge rate has been reduced from 5% to 2% per billing cycle, providing long-term relief to thousands of households. Awareness camps will also be organized in colonies to help residents understand their revised bills.

 Key Details of the Scheme

• Full Waiver Period: Consumers who clear their outstanding principal water dues by January 31, 2026, will receive a 100% waiver on the late payment surcharge.
• Partial Waiver Period: From February 1 to March 31, 2026, a 70% waiver on the late payment surcharge will be available.
• Eligibility: The scheme is applicable to domestic and government consumers registered with the Delhi Jal Board (DJB). Commercial consumers are not eligible.
• Automatic Recalculation: The DJB will implement an automatic bill recalculation system, eliminating the need for consumers to visit DJB offices for bill corrections.

How to Apply

The application process is straightforward:

1. Visit the Official Portal: Go to the DJB Rebate Portal.
2. Enter Consumer Details: Input your KNO (Consumer Number) to access your bill details.
3. View Rebate Information: The portal will display the LPSC rebate amount and the payable amount.
4. Make Payment: Proceed to pay the principal amount online. The rebate will be applied automatically.

For those who prefer offline assistance, the DJB will set up awareness and facilitation camps across colonies to help consumers calculate pending dues and guide them on eligibility and bill settlement.

Required Documents

• Aadhaar Card: For identity verification.
• Passport-sized Photograph: For application purposes.
• Pending Water Bills: To determine the outstanding dues.

Important Dates

• Scheme Launch: Around Diwali 2025.
• 100% Waiver Period: Until January 31, 2026.
• 70% Waiver Period: From February 1 to March 31, 2026.

 Additional Information

• Rebate Calculation: The rebate amount will be displayed on the DJB Rebate Portal upon entering your consumer details.
• Interest Rate Reduction: The DJB has reduced the surcharge rate from 5% to 2% per billing cycle for domestic and government users.
• Unauthorised Connection Regularisation: The penalty for unauthorised domestic connections has been reduced from ₹25,000 to ₹1,000, and for non-domestic connections from ₹61,000 to ₹5,000.

How to Apply for the Delhi Water Bill Waiver Scheme

STEP 1: Visit Delhi Jal Board or DJB RMS Portal and check your updated bill after the system upgrade.

STEP 2: Enter your Consumer Number, log in, and view the recalculated bill with surcharge waiver.

STEP 3: Download or note revised bill details. In case of mismatch, raise a ticket on the portal or at facilitation camps.

STEP 4: Pay the bill online or offline before the last date of the scheme to secure the waiver benefit.

Helpline and Contact Details

For queries, call DJB helpline 1916 / 1800 117 118 or WhatsApp 9650291021. Camps will also be organized in colonies for help with pending bills.

FAQ

1. What is the Delhi Water Bill Waiver Scheme?
The scheme provides a waiver on late payment surcharges (LPSC) for domestic consumers and government establishments, helping residents clear overdue water bills with reduced financial burden.

2. Who is eligible?

• Domestic consumers registered with the Delhi Jal Board (DJB).
• Government establishments.
• Commercial consumers are not eligible.

3. What is the waiver amount?

• 100% waiver on late payment surcharge if dues are cleared by January 31, 2026.
• 70% waiver on late payment surcharge if dues are cleared between February 1 and March 31, 2026.

4. Do I need to apply online or submit forms?
No. The waiver is applied automatically after bill recalculation. Consumers do not need to fill any forms or visit DJB offices.

5. How are disputed or inflated bills handled?
Bills will be recalculated using upgraded DJB software, and the waiver will be automatically applied.

6. Has the surcharge rate changed?
Yes, the late payment surcharge rate has been reduced from 5% to 2% per billing cycle.

7. Are there awareness or help camps?
Yes, the DJB will set up camps in colonies to help residents understand their revised bills and the waiver process.

8. When does the scheme end?
The scheme ends on March 31, 2026. After this date, no similar waiver will be provided.

9. Where can I check my revised bill?
Visit the official DJB portal: https://djb.gov.in or the DJB rebate portal to view updated dues.